Your trust matters, our privacy practices are designed to safeguard your personal information while you shop. Thanks for supporting a low-waste lifestyle and for being part of our mindful, eco-friendly community.
Effective Date: 07/01/2025
Last Updated: 08/13/2025
Local Fill values customer privacy. This Privacy Policy explains how personal information is collected, used, and protected when interacting with the website, store, and services.
1. Information Collected
Information is collected in the following ways:
Provided by Customer: When making a purchase, creating an account, signing up for the newsletter, or contacting Local Fill.
Transaction Data: Payment details (processed securely by Stripe), purchase history, and billing/shipping information.
In-Store Purchases: Information provided during transactions at the physical location in Danville, KY via the integrated POS system.
Automatically Collected Data: Device type, browser type, and site usage patterns via Matomo Analytics (cookieless tracking, no third-party advertising cookies).
2. How Information Is Used
Customer information may be used to:
Process and fulfill orders
Communicate about orders, services, and promotions
Improve the website and customer experience
Comply with legal obligations and prevent fraud
3. Payment Processing
All online payments are securely processed through Stripe. Complete credit card information is not stored on Local Fill servers. In-store payments are processed through the POS system under the same secure standards.
4. Data Sharing
Personal information is not sold, rented, or traded. Information may be shared only with:
Service Providers: Such as payment processors, shipping carriers, and website hosting providers.
Legal Requirements: When required to comply with applicable laws, regulations, or legal requests.
5. Cookies and Tracking
Matomo Analytics with cookieless tracking is used to understand site usage and improve services without storing personal identifiers in cookies.
6. Privacy Rights
Customers have the right to:
Request access to personal information held by Local Fill
Request corrections or deletion of personal information
Opt out of marketing communications at any time
To make a request, email [email protected].
7. Data Security
Industry-standard practices are followed to protect information during transmission and storage. However, no system is completely secure, and absolute security cannot be guaranteed.
8. Third-Party Links
The website may contain links to other websites. Local Fill is not responsible for the privacy practices of those websites.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. Changes will be posted on this page with the updated effective date.
10. Contact Information
Local Fill
237 W. Main Street
Danville, KY 40422
Email: [email protected]
Phone: (859) 209-1234
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